Terms and Conditions

1) PRIVACY POLICY

In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE), AINA WORKSHOP SL informs that it is the owner of the website https://www.ainabarcelona.com. In accordance with the requirement of article 10 of the aforementioned Law, AINA WORKSHOP SL reports the following data:

The owner of this website is AINA WORKSHOP SL, with CIF B67175109 and registered office at C/ BISBE SIVILLA 35 TIENDA 1 08022, BARCELONA, registered in the Mercantile Registry, volume 46313 Folio 158 Page 516.

Data from AINA WORKSHOP SL:

CIF: B67175109

ADDRESS: C/ BISBE SIVILLA 35 STORE 1 08022, BARCELONA

EMAIL: administracion@ainabarcelona.com

WEB DOMAIN: https://www.ainabarcelona.com

User and liability regime

Browsing, accessing and using the AINA WORKSHOP SL website confers the condition of user, by which, from browsing the AINA WORKSHOP SL website, all the conditions of use established herein are accepted without prejudice to the application of the corresponding mandatory legal regulations, as the case may be.

The AINA WORKSHOP SL website provides a wide range of information, services and data. The user assumes his responsibility for the correct use of the website. This responsibility will extend to:

The veracity and legality of the information provided by the user in the forms issued by AINA WORKSHOP SL for access to certain content or services offered by the web.

The use of information, services and data offered by AINA WORKSHOP SL contrary to the provisions of these conditions, the Law, morality, good customs or public order, or that in any other way may imply injury to the rights of third parties or the very operation of the website.

Link Policy and Disclaimers

AINA WORKSHOP SL is not responsible for the content of the websites that the user can access through the links established on its website and declares that in no case will it proceed to examine or exercise any type of control over the content of other sites on the network. Likewise, it will not guarantee the technical availability, accuracy, veracity, validity or legality of sites outside its property that can be accessed through the links.

AINA WORKSHOP SL declares that it has adopted all the necessary measures to avoid any damage to the users of its website, which may arise from browsing its website. Consequently, AINA WORKSHOP SL is not responsible, in any case, for any damages that the user may suffer from browsing the Internet.

Modifications

AINA WORKSHOP SL reserves the right to make any changes it deems appropriate, without prior notice, to the content of its website. Both in relation to the contents of the website, as well as in the conditions of use thereof, or in the general contracting conditions. Said modifications may be made through its website by any means admissible by law and will be mandatory during the time they are published on the web and until they are validly modified by subsequent ones.

Internet contracting services

Certain contents of the AINA WORKSHOP SL website contain the possibility of contracting over the Internet. The use of the same will require the mandatory reading and acceptance of the general contracting conditions established for this purpose by AINA WORKSHOP SL.

Data protection

In accordance with the provisions of the current regulations on Protection of Personal Data, we inform you that your data will be incorporated into the treatment system owned by AINA WORKSHOP SL with CIF B67175109 and registered office at C/ BISBE SIVILLA 35 TIENDA 1 08022, BARCELONA, in order to facilitate, expedite and fulfill the commitments established between both parties. In compliance with current regulations, AINA WORKSHOP SL informs that the data will be kept for the period strictly necessary to comply with the aforementioned precepts.

As long as you do not notify us to the contrary, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have your consent to use it for the aforementioned purposes.

AINA WORKSHOP SL informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why AINA WORKSHOP SL undertakes to adopt all reasonable measures so that these are deleted or rectified without delay when they are inaccurate.

In accordance with the rights conferred by the current data protection regulations, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the treatment of your personal data as well as the consent given for the treatment of the same, directing your request to the postal address indicated above or to the email administracion@ainabarcelona.com.

You can contact the competent Control Authority to present the claim you deem appropriate.

SSL Certificate (Secure Sockets Layer)

The SSL CERTIFICATE provides authentication, privacy and security of information between AINA WORKSHOP SL and the user.

AINA WORKSHOP SL has a security certificate that is used by SSL CERTIFICATE to make secure connections.

In this process, several parameters are established to make the connection secure and it is established using pre-established keys, encrypting and decrypting all data sent until the connection is closed.

Intellectual and industrial property

AINA WORKSHOP SL by itself or as an assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (for example, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by AINA WORKSHOP SL. They will, therefore, be works protected as intellectual property by the Spanish legal system, being applicable both the Spanish and community regulations in this field, as well as the international treaties related to the matter and signed by Spain.

All rights reserved. By virtue of the provisions of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of AINA WORKSHOP SL, is expressly prohibited.

The user agrees to respect the Intellectual and Industrial Property rights owned by AINA WORKSHOP SL. You will be able to view the elements of the portal and even print, copy and store them on your computer's hard drive or on any other physical medium as long as it is solely and exclusively for your personal and private use. The user must refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of AINA WORKSHOP SL.

Legal actions, applicable law and jurisdiction

AINA WORKSHOP SL also reserves the right to file civil or criminal actions that it deems appropriate for the improper use of its website and content, or for breach of these conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. AINA WORKSHOP SL is domiciled in BARCELONA, Spain.

2) PRIVACY POLICY SOCIAL NETWORKS

SOCIAL NETWORKS PRIVACY POLICY

In accordance with the provisions of the current regulations on Protection of Personal Data (RGPD) and Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE), AINA WORKSHOP SL informs users that it has proceeded to create a profile on the Social Networks Facebook, Twitter, Pinterest and Google +, with the main purpose of advertising its products and services.

Data from AINA WORKSHOP SL:

CIF: B67175109

ADDRESS: C/ BISBE SIVILLA 35 STORE 1 08022, BARCELONA

EMAIL: administracion@ainabarcelona.com

WEB DOMAIN: https://www.ainabarcelona.com

The user has a profile on the same Social Network and has decided to join the page created by AINA WORKSHOP SL, thus showing interest in the information that is published on the Network. By joining our page, you provide us with your consent for the processing of personal data published on your profile.

The user can access the privacy policies of the Social Network itself at any time, as well as configure their profile to guarantee their privacy.

AINA WORKSHOP SL has access to and processes the user's public information, especially their contact name. These data are only used within the Social Network itself. They are not incorporated into any file.

In relation to the rights of access, rectification, cancellation and opposition, which you have and which can be exercised before AINA WORKSHOP SL, in accordance with the GDPR, you must take into account the following nuances:

Access: It will be defined by the functionality of the Social Network and the ability to access information from user profiles.

Rectification: It can only be satisfied in relation to that information that is under the control of AINA WORKSHOP SL, for example, deleting comments published on the page itself. Normally, this right must be exercised before the Social Network.

Cancellation and/or Opposition: As in the previous case, it can only be satisfied in relation to that information that is under the control of AINA WORKSHOP SL, for example, ceasing to be attached to the profile.

AINA WORKSHOP SL will carry out the following actions:

Access to public profile information.

Publication in the user's profile of all the information already published on the

page

AINA WORKSHOP SL.

Send personal and individual messages through the channels of the Social Network. Page status updates to be posted on the user's profile.

The user can always control their connections, delete content that ceases to interest them and restrict who they share their connections with, for this they must access their privacy settings.

Publications

The user, once linked to the AINA WORKSHOP SL page, may post comments, links, images or photographs or any other type of multimedia content supported by the Social Network on the latter. The user, in all cases, must be the owner of the same, enjoy the copyright and intellectual property rights or have the consent of the affected third parties. Any publication on the page, whether text, graphics, photographs, videos, etc., is expressly prohibited. that violate or are likely to violate morality, ethics, good taste or decorum, and/or that infringe, violate or violate intellectual or industrial property rights, the right to image or the Law. In these cases, AINA WORKSHOP SL reserves the right to immediately withdraw the content, and may request the permanent blocking of the user.

AINA WORKSHOP SL will not be responsible for the content that a user has freely published.

The user must keep in mind that his posts will be known by other users, so he himself is the main person responsible for his privacy.

The images that can be published on the page will not be stored in any file by AINA WORKSHOP SL, but they will remain on the Social Network.

Contests and promotions

AINA WORKSHOP SL reserves the right to carry out contests and promotions, in which the user linked to its page may participate. The bases of each of them, when the Social Network platform is used for this purpose, will be published on it. Always complying with the LSSI-CE and any other applicable standard.

The Social Network does not sponsor, endorse or administer, in any way, any of our promotions, nor is it associated with any of them.

Advertising

AINA WORKSHOP SL will use the Social Network to advertise its products and services. In any case, if it decides to process your contact information to carry out direct commercial prospecting actions, it will always be in compliance with the legal requirements of the GDPR and the LSSI-CE.

Recommending the AINA WORKSHOP SL page to other users so that they can also enjoy the promotions or be informed of its activity will not be considered publicity.

The following is the link to the privacy policy of the Social Network:

Facebook: https://www.facebook.com/help/323540651073243/

Twitter: https://twitter.com/privacy

Pinterest: http://es.about.pinterest.com/terms/

Google+: http://www.google.com/intl/es/policies/privacy/

3) GENERAL CONDITIONS

Information prior to the contractual process

This website https://www.ainabarcelona.com is the property of AINA WORKSHOP SL with CIF B67175109 and fiscal address at C/ BISBE SIVILLA 35 TIENDA 1 08022, BARCELONA.

The General Contracting Conditions regulate the distance selling relationship between AINA WORKSHOP SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, Regulation (EU) 2016/ 679 of the European Parliament and of the Council of April 27, 2016, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

AINA WORKSHOP SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any means admissible by law and will be mandatory during the time they are published on the web and until they are validly modified by subsequent ones. However, AINA WORKSHOP SL reserves the right to apply, in certain cases, Particular Conditions of Contract in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.

The purpose of the website is to offer and advertise jewelry items.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

As a user or client, you expressly declare that you know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary for access to the websites of AINA WORKSHOP SL and contracting through them.

To purchase our products, you can go to the corresponding section of our online store.

Once the purchase process is complete, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive confirmation within 24 hours of completing the order, contact AINA WORKSHOP SL at the customer service telephone number +34 689 403 115 or by email administracion@ainabarcelona.com.

All the contents of the website are in Spanish.

The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

Offer and term

In the case of a product on sale, the offer price and its validity will always be indicated along with its essential characteristics.

In compliance with current regulations, AINA WORKSHOP SL offers information on all items for sale, their characteristics and prices. However, AINA WORKSHOP SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time by the web will be governed by the General Contract Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products

The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph, is not binding. It is identified in the characteristics.

Guarantees

All parts that present some type of manufacturing defect are covered by the guarantee, not due to misuse or wear. Most of our jewelry can be repaired or restored in our workshop, depending on each case it may entail an additional cost.

You can contact AINA WORKSHOP SL, the after-sales service, by email at administracion@ainabarcelona.com or at the points established by the supplier itself. In case of doubt, you can contact the customer service phone number +34 689 403 115 or by email administracion@ainabarcelona.com

Prices

All products indicate the sale price in Euros and include Value Added Tax (VAT).

If any other tax were applicable, it would be indicated as such (IGIC or IPSI).

Delivery and transportation costs

AINA WORKSHOP SL only makes shipments in the Peninsula, the Balearic Islands, the Canary Islands, Europe and Worldwide, charging an amount of €5 in the Peninsula and €10 in the Balearic Islands, the Canary Islands and Europe for shipping costs.

You can check our shipping policy at this link: https://www.ainabarcelona.com/pages/envios

In the event that it is necessary to carry out customs procedures, these are the responsibility of the client.

If the customs expense is greater than the amount of the purchase, you may refuse to pick up the order, although the return costs will be your responsibility.

It is recommended that before placing the order you consult the customs expenses.

Payment methods and execution of the order

The customer may pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice:

-VISA or MASTERCARD credit card

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.

Likewise, your credit card details are entered directly on the bank's page, at the Bank's POS (Point of Sale Terminal) and are not entered or registered on any AINA WORKSHOP SL server.

When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering more guarantees regarding the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its holder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and repayment entries in the accounts of the supplier and the holder will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the return requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, the latter will be obliged to compensate AINA WORKSHOP SL for damages caused as a result of said cancellation.

-PayPal

Allows you to send payments on the Internet safely and conveniently. PayPal's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information at PayPal. http://www.paypal.com.

AINA WORKSHOP SL undertakes to deliver the order in a maximum of 2 to 3 working days, starting from the day following the order.

In the event that there are one or more products purchased, the order will not be sent until all the products are available at AINA WORKSHOP SL.

-Defer me

4) RIGHT OF WITHDRAWAL, RETURNS AND CLAIMS

The buyer will have a minimum period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.

The exercise of the right of withdrawal must be made by means of notification by telephone to +34 689 403 115, by email administracion@ainabarcelona.com, sending your letter to our postal address C/ BISBE SIVILLA 35 TIENDA 1 08022, BARCELONA, or through the withdrawal form.

According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, the supplies of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

The Return

The client must return or deliver the product directly to AINA WORKSHOP SL, at the address C/Seneca 21, 08006 BARCELONA, without undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right to withdraw from the contract is formalized. The term will be understood to have been met if the customer returns the product before the end of the term.

The customer will be responsible for the costs of returning the product.

In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is duly protected and sealed. Once received, we will check their status. As soon as we verify that both the item(s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.

AINA WORKSHOP SL does not accept returns in the following cases:

-From gift vouchers.

-Products damaged by use

-Products damaged by contact with post-sale abrasive materials.

Payment refund

The reimbursement of the amounts received by the client will be made using the same means of payment used by the client, as long as the contrary has not been provided.

AINA WORKSHOP SL may withhold the refund until the product has been received, reason for withdrawal, or until the customer provides proof of return, depending on which condition is met first.

In case of unjustified delay on the part of AINA WORKSHOP SL, regarding the return of the sums paid, the client may claim double the sums paid, without prejudice to the right to be compensated for the damages suffered in excess of said amount.

Return of the defective product.

AINA WORKSHOP SL will be in charge of collecting the product.

In the event that the product is not in good condition and the causes attributable to it are not the result of the customer, the customer will have the right to return the product, informing AINA WORKSHOP SL of the reason for return through any of the means provided in these contract conditions, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

AINA WORKSHOP SL undertakes to assume the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.

If the customer wishes to file a claim, the AINA WORKSHOP SL establishment is located at C/ BISBE SIVILLA 35 TIENDA 1 08022, BARCELONA or by email devoluciones@ainabarcelona.com within 48 hours.

AINA WORKSHOP SL returns the product in the following cases:

-Material size

-Material model

-Number of pieces

-Place of delivery

-Damage

Jurisdiction

Likewise, AINA WORKSHOP SL reserves the right to present civil or criminal actions that it deems appropriate for the improper use of its website and contents or for breach of these conditions.

The relationship between the user and the provider will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. AINA WORKSHOP SL is domiciled in BARCELONA, Spain.

5) LEGAL CLAUSES

GDPR AND LSSI-CE INFORMATIVE CLAUSE

In accordance with the provisions of the current regulations on Protection of Personal Data, we inform you that your data will be incorporated into the treatment system owned by AINA WORKSHOP SL with CIF B67175109 and registered office at C/ BISBE SIVILLA 35 TIENDA 1 08022, BARCELONA, in order to be able to meet the commitments derived from the relationship we maintain with you. In compliance with current regulations, AINA WORKSHOP SL informs that the data will be kept for the period strictly necessary to comply with the aforementioned precepts.

AINA WORKSHOP SL informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why AINA WORKSHOP SL undertakes to adopt all reasonable measures so that these are deleted or rectified without delay when they are inaccurate.

In accordance with the rights conferred by the current data protection regulations, you may exercise your rights of access, rectification, limitation of treatment, deletion, portability and opposition to the treatment of your personal data as well as the consent given for the treatment of the same, directing your request to the postal address indicated above or to the email administracion@ainabarcelona.com.

Likewise, and in accordance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, in its article 21, we also request your express consent to send you advertising of our products or promotions that we consider may be of interest to you, by email or by any other equivalent electronic means of communication.

I have read and agree to receive advertising or promotional information from AINA WORKSHOP SL.

I have read and do not agree to receive advertising or promotional information from AINA WORKSHOP SL.

We inform you that you may revoke your consent to receive commercial communications at any time by sending an email to the email address: administracion@ainabarcelona.com.

You can contact the competent Control Authority to present the claim you deem appropriate

Name and surname or company name:

DNI or CIF:

Signature of the interested party.

INVOICE CLAUSE

In accordance with the provisions of the current regulations on Protection of Personal Data, we inform you that your data will be incorporated into the treatment system owned by AINA WORKSHOP SL with CIF B67175109 and registered office at C/ BISBE SIVILLA 35 TIENDA 1 08022, BARCELONA, in order to be able to meet the commitments derived from the relationship we maintain with you. In compliance with current regulations, AINA WORKSHOP SL informs that the data will be kept for the period strictly necessary to comply with the aforementioned precepts

As long as you do not notify us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have your consent to use it for the aforementioned purposes.

AINA WORKSHOP SL informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why AINA WORKSHOP SL undertakes to adopt all reasonable measures so that these are deleted or rectified without delay when they are inaccurate.

In accordance with the rights conferred by current data protection regulations, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the treatment of your personal data as well as the consent given for the treatment of the same, directing your request to the postal address indicated above or to the email administracion@ainabarcelona.com

We also inform you that you may revoke your consent to receive the electronic invoice at any time by sending an email to the email address administracion@ainabarcelona.com.

We inform you that you may revoke your consent to receive commercial communications at any time by sending an email to the email address: administracion@ainabarcelona.com.

You can contact the competent Control Authority to present the claim you deem appropriate

Sending this data implies acceptance of this clause

CONSENT CLAUSE FOR ELECTRONIC INVOICE

We inform you that the acceptance of this method of billing will imply the sending of the invoice to the e-mail address provided. AINA WORKSHOP SL will provide you with the subsequent invoice by this means if you do not indicate otherwise.

You may in any case revoke the consent given to the receipt of the electronic invoice at any time by sending an e-mail to the e-mail address administracion@ainabarcelona.com.

CLAUSE FORM RIGHT OF WITHDRAWAL

In accordance with the provisions of the current regulations on Protection of Personal Data, we inform you that your data will be incorporated into the treatment system owned by AINA WORKSHOP SL with CIF B67175109 and registered office at C/ BISBE SIVILLA 35 TIENDA 1 08022, BARCELONA in order to meet your right of withdrawal under the provisions of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16.

In compliance with current regulations, AINA WORKSHOP SL informs that the data will be kept for the period strictly necessary to comply with the aforementioned precepts

As long as you do not notify us to the contrary, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have your consent to use it for the aforementioned purposes.

AINA WORKSHOP SL informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why AINA WORKSHOP SL undertakes to adopt all reasonable measures so that these are deleted or rectified without delay when they are inaccurate.

In accordance with the rights conferred by current data protection regulations, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the treatment of your personal data as well as the consent given for the treatment of the same, directing your request to the postal address indicated above or to the email administracion@ainabarcelona.com

Sending this form implies the formalization of your right of withdrawal and consequently, the extinction of the obligation to execute the contract entered into between the parties. Once your request has been processed, AINA WORKSHOP SL will send you an acknowledgment of receipt through the communication channel that you have indicated in the aforementioned form. We remind you that you must keep it as proof of the exercise of your right of withdrawal.